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FAQs

Water Efficiency

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(Click on any FAQ question below to view the answer)

 

Toilet Rebate


1. Is every customer eligible for the Toilet Rebate Program?


2. I live in a condo/town home.  Do I pay a water bill to Cobb County Water?


3. Do I have to be a Cobb County Water System customer to take advantage of Toilet Rebate Program?


4. What if I have a special plumbing situation and have to buy a product not on the list?


5. How do I participate in the program?


6. Will I automatically get my credit?


7. What is a WaterSense High Efficiency Toilet?


8. Why do the lists have tanks and bowls listed separately?


9. Do I have to buy the toilet at a particular store?


10. Is there anything else I need to buy with the toilet?


11. I have more than one toilet. Can I receive a credit for more than one toilet?


12. Do I have to hire someone to install the toilet?


13. Are all of these toilets available at all retailers?


14. Can businesses qualify for this program?


15. What if I own rental property. Can I get the rebate?

 

Multi-/family Toilet Rebate Program

 


16. Is every property eligible for the program?


17. Does my community or property have to be a Cobb County Water System customer to take advantage of this program?


18. How can my apartment participate in the program?


19. I am the property manager / HOA officer of a master metered town home or condo association how can we participate?


20. Our community receives one water bill but everyone owns their home can we receive a check so we can reimburse participating residents?


21. I own my condo, but I do not receive a water bill from Cobb County Water System. I pay for water through my condo association can I get a rebate for my toilet?


22. What toilets are eligible for a rebate?


24. Do I have to rebate the entire property to participate in the rebate?


24. What do I do with the old toilets we replaced?


25. Can businesses qualify for this program?


26. Who is Eligible for the program?


27. What valve qualifies?


28. Why was this valve chosen?


29. How much is my credit?


30. How soon will my credit appear on my bill?


31. Do I have to purchase for my entire community at once?


32. Where can I find these valves?


33. Can other businesses qualify for the program?


34. Do I have to report my leak repairs and occupancy as a part of this program?


35. Does the Water Efficiency staff give presentations?


36. How can I get materials and information to help me save water?


37. How do I know how much water I am using?


38. I reported a leak in the road over a week ago and it is still not fixed. How long does it take?

 

 

1. Toilet Rebate Program: Is every customer eligible for the program?

image This program is available for Cobb County Water System customers whose homes were completed before 1993. The goal of the program is to retrofit such homes with low flow fixtures. Homes constructed during 1993 and after already have low flow toilets because the Federal Energy Policy Act of 1992 mandated.
2. Toilet Rebate Program: I live in a condo/town home. I do not pay a water bill to Cobb County Water?

image Master metered town home and condo associations are considered multi-family accounts. On October 1, 2012, Cobb County Water System introduced a new multi-family rebate program. Please click here for information on the process and eligibility requirements.
3. Toilet Rebate Program: Do I have to be a Cobb County Water System customer to take advantage of this program?

image Yes. In order to qualify for this program you must be a customer of Cobb County Water System. City water customers are not eligible for this program.
4. Toilet Rebate Program: What if I have a special plumbing situation and have to buy a product not on the list?

image If you have a particular plumbing situation where none of the approved toilets will fit in your existing home, please contact Cobb Water at 770-419-6244, prior to purchasing them to discuss the situation.
5. Toilet Rebate Program: How do I participate in the program?

image Eligible customers can visit the WaterSense website to view the list of approved toilets and download an application from our website cobbwater.org/efficiency.htm or receive the information by contacting the Water Efficiency Office at 770-419-6244. After purchasing the toilet and having it installed, the customer must complete the application and send it, along with the original receipt, to the Water Efficiency Office at 660 South Cobb Dr. Marietta, GA 30060. To ensure you receive the credit, please include the model number of the toilet, removed from the box, if not listed on the receipt. The application will be reviewed, and provided funding is still available for the program, a credit will be issued on the customer’s water bill.
6. Toilet Rebate Program: Will I automatically get my credit?

image The toilet rebate program has a designated annual budget. Customers are advised to check with the Water Efficiency Office to see if funds are available. The Water Efficiency Office cannot guarantee funds will be available when your application is received. The customer must have purchased a toilet from the approved lists and be in a home built prior to 1993.
7. Toilet Rebate Program: What is a WaterSense High Efficiency Toilet?

image These toilets are eligible for a $100.00 rebate. WaterSense is the Environmental Protection Agency’s new labeling program for water efficiency, modeled after the Energy Star labeling program. The WaterSense labeled toilets only use an average of 1.28 gallons of water per flush and have passed rigorous testing standards.
8. Toilet Rebate Program: Why do the lists have tanks and bowls listed separately?

image Most toilets are sold in two pieces. Be sure to get both a tank and bowl that are listed together on the toilet lists. A representative at the retailer should be able to assist you with this. Make sure and bring the lists with you to the retailer.
9. Toilet Rebate Program: Do I have to buy the toilet at a particular store?

image No. As long as the toilet is on the list, a customer can buy it from any retailer, even online, but we do need the original invoice sent in with the application. Cobb Water System advises customers keep a copy of the receipt, for their records.
10. Toilet Rebate Program: Is there anything else I need to buy with the toilet?

image It may be possible that a new wax ring or additional bolts may be needed when purchasing the toilet. Please work with your retailer or plumber to ensure you have all the equipment you need to have a working toilet.
11. Toilet Rebate Program: I have more than one toilet. Can I receive a credit for more than one toilet?

image Yes. Cobb County Water System realizes many homes in Cobb County have more than one bathroom. The program is limited to three toilets per household.
12. Toilet Rebate Program: Do I have to hire someone to install the toilet?

image No. The decision on installation is up to the individual customer.
13. Toilet Rebate Program: Are all of these toilets available at all retailers?

image Probably not. Cobb County Water System has informed local retailers about the program and encouraged them to carry stock. No retailer will have every toilet, but approved toilets are available locally.
14. Toilet Rebate Program: Can businesses qualify for this program?

image This program is for residential customers only.
15. What if I own rental property. Can I get the rebate?

image If the property meets the program qualifications a rebate will be issued as a credit to the water bill of the account holder at the rental property. If you are not the account holder it will be credited to the current water account holder's bill (renter). Cobb County Water System will not become involved in renter landlord disputes.
16. Is every property eligible for the program?

image This program is available for Cobb County Water System’s multi-family customers (apartments, condo associations, and townhome communities) who are served by a single master meter. The property must have been built before 1993 and have toilets that use more than 1.6 gallons per flush. The goal of the program is to retrofit these properties with low flow fixtures. Homes constructed during 1993 and after already have low flow toilets because the Federal Energy Policy Act of 1992 mandated low flow fixtures in all new construction.
17. Does my community or property have to be a Cobb County Water System customer to take advantage of this program?

image Yes. In order to qualify for this program, your community or property must receive a water bill from Cobb County Water System. The rebate is a credit on the account holder’s water bill. We cannot issue a credit if there is no water bill. We do not issue cash or checks for the rebate program.
18. How can my apartment participate in the program?

image Representatives from apartments built in 1992 or earlier may contact Water Efficiency staff at 770-419-6244 to indicate an interest in participating in the rebate program. At that time, a pre-inspection will be scheduled to ensure the property is eligible. After the pre-inspection, the property has 90 days to replace at least 50% of the units or a minimum of 75 toilets and submit their rebate application with all required paperwork, including a contact number to schedule a verification inspection. After the verification process, a credit will be added to the property’s account(s).
19. I am the property manager / HOA officer of a master metered town home or condo association how can we participate?

image The property manager / HOA needs to secure the commitment from at least 50% of the residents that they will retrofit the toilets in their home. At that time, they may contact the Water Efficiency staff at 770-419-6244 to schedule a pre-inspection of a random sample of the participant’s units to ensure the property is eligible. The property representative needs to complete the Intent to Participate Certification and have it available at the pre-inspection. After the pre-inspection and approval, the community has 90 days to retrofit the units that agreed to participate and submit their rebate application with all required paperwork. Water Efficiency staff will schedule a verification inspection with the contact listed on the rebate application. After the verification inspection, a credit will be added to the property’s account(s). Cobb County Water System will only issue a credit to the community’s water account. Any disbursement or credits to individual residents of the community is solely the account holder’s responsibility.
20. Our community receives one water bill but everyone owns their home can we receive a check so we can reimburse participating residents?

image No. Cobb County Water System’s rebate is only issued as a credit on the active water account. Each community will need to agree on how they will credit or reimburse their residents who participate. Cobb Water only has a fiduciary responsibility with the account holder of the master metered water account, not the individual residents within the community.
21. I own my condo, but I do not receive a water bill from Cobb County Water System. I pay for water through my condo association can I get a rebate for my toilet?

imageCondo associations can participate in the program, but rebate credits will be applied to the association’s water account. We cannot give individual rebates to condo owners without an account. We only have a fiduciary relationship with our account holder. If the condo association wishes to participate in the program, the association president or management company should review the procedure for participating in the rebate program and determining how they will credit participating residents.
22. What toilets are eligible for a rebate?

image Only toilets that have received the USEPA WaterSense label are eligible for a rebate of $50.00 per toilet up to 150 toilets or $7,500.00 per property. These toilets have been certified by a third party to ensure high performance and long term water savings. Look for the WaterSense Label to ensure the product installed qualifies for the rebate.
23. Do I have to rebate the entire property to participate in the rebate?

image No, but we do require a minimum level of participation as follows: For apartments: 50% of the units or at least 75 toilets. For mastered metered communities: at least 50% of the residential units Communities may phase in the retrofits in two stages up to the program maximum of 150 toilets or $7,500.00 per property, but the first phase must meet the minimum level of participation listed above.
24. What do I do with the old toilets we replaced?

image Cobb County Water System does not require that the property recycle the old toilets but they highly recommend that the toilets be recycled. Patterson Inc. in Mableton has the ability to recycle these toilets. Information about Patterson is listed below.

1) For 1-3 toilets, the fee is $5 per toilet.
2) For a pick-up load of 4-10 toilets, the fee is $185.00–the same charge for a 12-yard dumpster, the smallest dumpster Patterson provides. For more information, call 404-505-1449 or email: PackerInd@aol.com.

Patterson Industries, Inc.
5800 Riverview Road
Mableton, GA 30126

If you choose not to recycle, you will need to discuss disposal with your waste hauler.
25. Can businesses qualify for this program?

image This program is for multi-family residential customers only.
26. Toilet Valve Rebate Program: Who is Eligible for the program?

image This program is available to the management of multi-family (apartment homes) and master-metered communities (those communities who are on one service meter for Cobb County Water System). Single family residential customers are not eligible for this program.
27. What valve qualifies?

image The HydroClean 660 by MJSI, Inc.
28. Why was this valve chosen?

image This valve has a two-fold savings. First, it is adjustable and can be calibrated to save water that is currently lost through the overflow tube after the bowl has been filled. This can save over a gallon of water per flush. Secondly, it has jets attached to the valve that send an auditory signal anytime the toilet is leaking or the flapper is unseated. Many toilets have silent leaks which waste hundreds of gallons of water a day. This product will alert customers to a leaking toilet immediately resulting in the prompt repair of leaks.
29. How much is my credit?

image Cobb County will credit ½ of the purchase price for the valves. Submit an original receipt and the application. A credit in the amount of 50% of the purchase price will appear on your water bill.
30. How soon will my credit appear on my bill?

image Due to billing cycle fluctuations and processing it can take two to three billing cycles before the credit will appear on the bill.
31. Do I have to purchase for my entire community at once?

image No, you may purchase for half the community and after a six month period you may purchase the other half. Please note purchasing in bulk is the most cost-effective method and it may be most beneficial to purchase all of the materials at once.
32. Where can I find these valves?

image The valves are available at many home improvement and hardware stores. Bulk purchase can also be made through HD Supply. You can visit www.hdsupplysolutions.com for order information or call 1-800-431-3000 for more information.
33. Can other businesses qualify for the program?

image Right now this program is only for multi-family residential and master-metered accounts. The Cobb County Water Efficiency Program is an ongoing program and additional programs that will benefit our commercial customers are being reviewed and considered for future implementation.
34. Do I have to report my leak repairs and occupancy as a part of this program?

image Cobb County is evaluating the success of this program and tracking the effectiveness of the valves as well as the water saved allows us to develop programs in the future and measure the cost benefit of existing programs. You will be provided with a simple spreadsheet upon the processing of your rebate. We ask that you submit the completed form at the end of the first year to: Kathy.nguyen@cobbcounty.org or a hard copy to:

Cobb County Water Efficiency Program
660 South Cobb Dr.
Marietta, GA 30060
35. Does the Water Efficiency staff give presentations?

image Yes. Our staff speaks to civic groups, garden clubs, businesses, neighborhoods, schools, or any organization on a variety of water supply and demand issues.
36. How can I get materials and information to help me save water?

image Cobb County Water System provides materials free of charge to help customers save water. We have outdoor and indoor kits as well as written information. The indoor kits are most effective in a home built before 1993. You can contact the Water Efficiency Office to receive these materials.
37. How do I know how much water I am using?

image Use your water bill. Take the amount of water consumed (8,000 gallons), divide by the number of days in service, this is how much water your family uses everyday. Divide by the number of people living there and that is how much water each person uses.
38. I reported a leak in the road over a week ago and it is still not fixed. How long does it take?

image Cobb County takes management of the system very seriously. We have a leak repair prioritization policy. The most severe leaks, causing the most damage and water loss, are repaired first. Due to limited staff this may mean smaller leaks take a little more time to repair.

 

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