An emergency is any occurrence that requires the IMMEDIATE dispatch of Police, Fire and Medical Services.
When calling 9-1-1, remember to:
- Remain calm
- Speak clearly
- Listen to ALL instructions
- Answer ALL questions
The Communications officer speaking with you may have many questions to ask depending on the nature of the problem. If you are reporting a crime, pay particular attention to the suspect's physical appearance: height, weight, hair color, clothing, any physical characteristics such as facial hair, glasses and accent. If a vehicle is involved, give a clear description of the color, make, body style and license plate number. Do not attempt to apprehend or detain suspects.
For fire emergencies, give the location, including any type of visible flames, smoke or odor. Information such as cross streets, business name or if anyone is inside the structure is also helpful.
For medical emergencies, give the name and exact location of the patient. Describe any medical problem. Be prepared to answer questions the E-9-1-1 operator may use to classify the calls.