Testing for the position of Emergency Communications Officer I generally takes place twice per month. Once the position posts online, it will remain open until all testing spaces are filled. If testing has closed, please check back periodically.
Once the application is completed a link at the bottom of the page will direct you to a data entry test. This test consists of 4500 keystrokes (35-53 words per minute) and must be completed with 90% accuracy.
After testing for the position has closed, the Cobb County Department of Human Resources will forward the applications of those who successfully passed the Data Entry Test to the Department of Public Safety Internal Affairs Unit which will screen them to determine initial eligibility. Applicants who meet initial eligibility requirements will be notified of the date and time of the next testing phase.
The next phase of testing is designed to evaluate the applicant in the areas of listening and comprehension, judgment and decision making, prioritization, customer service and teamwork. It consists of a 4 hour video-based test featuring a variety of scenarios that simulate 911 calls for service. Applicants will be expected to take accurate notes while viewing the scenarios and required to answer questions based from their personal notes. Applicants will then be required to prioritize calls for service and dispatch emergency units while utilizing an interactive map.
Applicants who score sufficiently on this test will receive an email notifying them of the date and time of orientation. During orientation they will meet with the Background Investigator and receive a comprehensive background investigation booklet and the deadline for completion.
Following successfully completion of the background investigation booklet, the applicant will be scheduled for an oral panel interview where they will be asked a series of questions and have their responses rated.
After successful completion of this phase, the applicant will be scheduled for a 4 hour observation period in the 911 center to provide them with firsthand knowledge of the demands and rewards of working as an Emergency Communications Officer.
The applicant will then be scheduled for an interview with the Background Investigator. Following successful completion of this interview, the applicant will be offered a Conditional Offer of Employment and scheduled for additional examinations including a Psychological and Medical.
Upon successful completion of the examinations, the applicant will be given a final data entry test in our Human Resources Department and scheduled for an interview with the Director of the 911 Communications Center.