Using a computer-aided dispatch system, a 911 Operator receives emergency calls from the public requesting police, fire, medical or other emergency services. The operator must determine the nature and location of the emergency; determine priorities, and dispatch police, fire, ambulance or other emergency units as necessary and in accordance with established procedures.
A 911 Operator maintains contact with all units on assignment including the status and location of police and fire units. The operator must be able to enter, update, and retrieve information from a variety of computer systems and process requests for information such as vehicle registration, driving records and warrants, and respond with pertinent data.
The operator must be able to monitor several complex public safety radio frequencies and operate a variety of communications equipment, including radio consoles, telephones and computer systems.
At the completion of training, all Cobb 911 Operators receive the Basic Communications Officer Training certificate for the State of Georgia by the Peace Officer Standards and Training (P.O.S.T.). They are also CPR certified through the American Heart Association (AHA). All operators receive certification as Emergency Telecommunicators and Emergency Medical Dispatchers (EMD) through the International Academies of Emergency Dispatch (IAED), which enables them to offer life-saving instructions to the caller until help arrives.
Cobb 911 Operators also become TDD (Telecommunications for the Deaf) and TTY (Teletypewriter) certified and the center subscribes to the AT&T Language Line which allows operators access to translation services for over 140 different languages.
Within a 6,000 square foot communications facility equipped with the 800 Megahertz System, the Cobb County 911 Center receives and dispatches emergency calls for service for the Cobb County Police Department, Cobb County Fire & Emergency Services, City of Marietta Police and Fire, City of Powder Springs Police Department, and the Cobb County Sheriff’s Department. Fire and Medical calls are also handled for the cities of Acworth and Kennesaw.
Emergency Communications Operators work a 12 hour shift with a 3 day on/ 2 day off followed by a 2 day on/ 3 day off work cycle. This provides a 3 day weekend every other week. Overtime is frequently available.
Two years after successful completion of the training program, Emergency Communications Operators may apply for specialized fields. Promotional opportunities include:
- Communications Training Officer
- Communications Shift Supervisor
- Communications Operation Supervisor
- 800 MHz Systems Specialist
- CAD Administrator
- 911 Analyst
- Training Coordinator