Contact the Water System | Cobb County Georgia

Management Contact Information

	Judy Jones, P.E. Director ☎ 770-419-6225 judy.jones@cobbcounty.org
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Ram Jeedigunta Bhaskara, P.E. Deputy Director ☎ 770-419-6338 ram.jeedigunta@cobbcounty.org		Alicia Giddens Deputy Director ☎ 770-528-1481 alicia.giddens@cobbcounty.org
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Kathy Nguyen Customer Service Manager ☎ 770-419-6244 kathy.nguyen@cobbcounty.org Call Center Cash Room Customer Support Meter Maintenance Payment Assistance Water Bills	Jennifer McCoy Communications & Education Manager ☎ 770-528-8215 jennifer.mcCoy@cobbcounty.org Adopt-A-Stream Community Outreach School Programs Social Media Volunteer Management Water Conservation Website	Jesse LeBoeuf System Maintenance Manager ☎ 770-419-6351 jesse.leboeuf@cobbcounty.org Emergency Dispatch Fire Hydrants Sewer Collection System Warehouse Water Distribution System
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Jake Murray, P.E. Engineering & Records Manager ☎ 770-419-6345 jake.murray@cobbcounty.org Construction Management Development Services Easement Acquisition GIS Mapping & As-Builts Inspections Plan Review Sewer Projects Utility Locates Water Main Replacement	Jonathan Robinson Accounting Manager ☎ 770-419-6240 jonathan.robinson@cobbcounty.org Budget Operation Accounting Project Accounting	Michael Reddick Water Protection Manager ☎ 770-419-6367 michael.reddick@cobbcounty.org Backflow Prevention Central Maintenance Fats, Oil & Grease Industrial Pretreatment Stream Monitoring Technical Support Group Water Quality Laboratory Water Reclamation Facilities
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		Vacant Stormwater Management Manager ☎ 770-419-6435 Basin Planning Compliance Detention/Retention Ponds Flood Risk Illicit Discharges Inspections Plan Review Stormwater Maintenance

Customer Service

Physical Address
COBB COUNTY WATER SYSTEM
Customer Service Facility
660 South Cobb Drive
Marietta, GA 30060

☎ 770-419-6200
✉ WaterCustomerService@cobbcounty.org

To Start/Stop/Transfer Service

Lockbox Address
COBB COUNTY WATER SYSTEM
PO BOX 580234
CHARLOTTE, NC 28258-0234

Business Hours (excluding weekends & holidays)

Lobby
8:00 AM - 5:00 PM
Call Center
8:00 AM - 5:00 PM
Drive-Thru
7:30 AM - 5:00 PM

For Emergency Response & Dispatch
Call for Emergency response/dispatch ONLY if you see the following:

Sewer backup (in home or street)
Broken water line (gushing and/or severe leaks)

☎ 770-419-6201

Leak Credit Application

Please visit our Leak Credit page for more information.

Water Discoloration FAQs

Why does my water taste and smell funny?

Different factors can affect the taste and smell of your water. To report problems with your water use our online report form or call our Customer Service center Monday – Friday 8:00 am – 5:00 pm at 770-419-6200.

Why is my water “cloudy” or “milky” colored?

When water has been shut off at the main, this sometimes causes air in the lines. The color that you are seeing is probably due to this. You can check by filling a glass with water and letting it sit for a short time. If the water clears up, there is air in the line. To remove air from the line, turn on the cold water taps in your house and let them run for 5-10 minutes. If water discoloring persists, email us the issue you are experiencing.

Why are there white particles in my water?

This may be due to a faulty dip tube in your hot water heater. Sometimes the plastic in the tube breaks down and this can clog your faucets and showerheads.

Who can I contact for water quality questions and concerns?

ONLY for discoloration, taste, and/or odor, click here to submit an online inquiry about your concern with drinking water quality or you can contact our Customer Service center Monday – Friday 8:00 am – 5:00 pm at 770-419-6200.

You may also be interested in checking out our annual report on the quality of water that meets the federal Safe Drinking Water Act (SDWA) requirements, information on the source of our water, and the health risks associated with any contaminant. Click here to visit our Water Quality Reports Resource Library.