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FAQs

Water Efficiency

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(Click on any FAQ question below to view the answer)

Toilet Rebate


1. Is every customer eligible for the Toilet Rebate Program?


2. I live in a condo/town home.  Do I pay a water bill to Cobb County Water?


3. Do I have to be a Cobb County Water System customer to take advantage of Toilet Rebate Program?


4. What if I have a special plumbing situation and have to buy a product not on the list?


5. How do I participate in the program?


6. Will I automatically get my credit?


7. What is a WaterSense High Efficiency Toilet?


8. Why do the lists have tanks and bowls listed separately?


9. Do I have to buy the toilet at a particular store?


10. Is there anything else I need to buy with the toilet?


11. I have more than one toilet. Can I receive a credit for more than one toilet?


12. Do I have to hire someone to install the toilet?


13. Are all of these toilets available at all retailers?


14. Can businesses qualify for this program?


15. What if I own rental property. Can I get the rebate?


16. What do I do with the old toilets we replaced?

 

Multi-/family Toilet Rebate Program


17. Is every property eligible for the program?


18. Does my community or property have to be a Cobb County Water System customer to take advantage of this program?


19. How can my apartment participate in the program?


20. Can businesses qualify for this program?


21. Does the Water Efficiency staff give presentations or attend community events?


22. How can I get materials and information to help me save water?


23. How do I know how much water I am using?


24. I reported a leak in the road over a week ago and it is still not fixed. How long does it take?

 


1. Is every customer eligible for the program?

image This program is available for Cobb County Water System customers whose homes were completed before 1993. The goal of the program is to retrofit such homes with high efficiency fixtures. Homes constructed during 1993 and after already have efficient toilets because State Law passed in 1992 required efficient toilets.
2. I live in a condo/town home. I do not pay a water bill to Cobb County Water?

image Master metered town home and condo associations are considered multi-family accounts. These residents are not eligible for the single-family program since it is a credit applied to the participant's water bill.
3. Do I have to be a Cobb County Water System customer to take advantage of this program?

image Yes. In order to qualify for this program you must be a customer of Cobb County Water System. City water customers are not eligible for this program.
4. What if I have a special plumbing situation and have to buy a product not on the list?

image If you have a particular plumbing situation where none of the approved toilets will fit in your existing home, please contact Cobb Water at 770-419-6244, prior to purchasing them to discuss the situation.
5. How do I participate in the program?

image Eligible customers can visit the WaterSense website to view the list of approved toilets and download an application from our website cobbwater.org/efficiency.htm or receive the information by contacting the Water Efficiency Office at 770-419-6244. After purchasing the toilet and having it installed, the customer must complete the application and send it, along with the original receipt, to the Water Efficiency Office at 660 South Cobb Dr. Marietta, GA 30060. To ensure you receive the credit, please include the model number of the toilet, removed from the box, if not listed on the receipt. The application will be reviewed, and provided funding is still available for the program, a credit will be issued on the customer's water bill.
6. Will I automatically get my credit?

image The toilet rebate program has a designated annual budget. Customers are advised to check with the Water Efficiency Office to see if funds are available. The Water Efficiency Office cannot guarantee funds will be available when your application is received. The customer must have purchased a toilet from the approved lists and be in a home built prior to 1993.
7. What is a WaterSense High Efficiency Toilet?

image These toilets are the only toilets eligible for a $100.00 rebate. WaterSense is the Environmental Protection Agency's labeling program for water efficiency, modeled after the Energy Star labeling program. The WaterSense labeled toilets only use an average of 1.28 gallons of water per flush and have passed rigorous third party testing standards.
8. Why do the lists have tanks and bowls listed separately?

image Most toilets are sold in two pieces. Be sure to get both a tank and bowl that are listed together on the toilet lists. A representative at the retailer should be able to assist you with this. Make sure and bring the lists with you to the retailer.
9. Do I have to buy the toilet at a particular store?

image No. As long as the toilet is WaterSense labeled, a customer can buy it from any retailer, even online, but we do need the original invoice sent in with the application. Cobb Water System advises customers keep a copy of the receipt, for their records.
10. Is there anything else I need to buy with the toilet?

image It may be possible that a new wax ring or additional bolts may be needed when purchasing the toilet. Please work with your retailer or plumber to ensure you have all the equipment you need to have a working toilet.
11. I have more than one toilet. Can I receive a credit for more than one toilet?

image Yes. Cobb County Water System realizes many homes in Cobb County have more than one bathroom. The program is limited to three toilets per household.
12. Do I have to hire someone to install the toilet?

image No. The decision on installation is up to the individual customer.
13. Are all of these toilets available at all retailers?

image Probably not. Cobb County Water System has informed local retailers about the program and encouraged them to carry stock. No retailer will have every toilet, but approved toilets are available locally.
14. Can businesses qualify for this program?

image This program is for residential customers only.
15. What if I own rental property. Can I get the rebate?

image If the property meets the program qualifications a rebate will be issued as a credit to the water bill of the account holder at the rental property. If you are not the account holder it will be credited to the current water account holder's bill (renter). Cobb County Water System will not become involved in renter landlord disputes.
16. What do I do with the old toilets we replaced?

image Cobb County Water System does not require the old toilets to be recycled but they highly recommend it. Patterson Inc. in Mableton has the ability to recycle these toilets. Information about Patterson is listed below.

1) For 1-3 toilets, the fee is $5 per toilet.
2) For a pick-up load of 4-10 toilets, the fee is $185.00–the same charge for a 12-yard dumpster, the smallest dumpster Patterson provides. For more information, call 404-505-1449 or email: PackerInd@aol.com.

Patterson Industries, Inc.
5800 Riverview Road
Mableton, GA 30126

If you choose not to recycle, you will need to discuss disposal with your waste hauler.
17. Is every property eligible for the program?

image Multi-family properties and lodging facilities (hotels and motels) built in 1992 or earlier have the ability to save millions of gallons of water each year while dramatically lowering utility bills. Cobb County Water System has partnered with Niagara Conservation and Green Plumbers to offer a turnkey water conservation program that has no upfront costs or finance charges. For more information, visit www.greencitycobb.com or call 1-888-733-0197.
18. Does my community or property have to be a Cobb County Water System customer to take advantage of this program?

image Yes. In order to qualify for this program, your community or property must receive a water bill from Cobb County Water System. The retrofit program is financed on the participating facility’s water bill.

19. How can my apartment or lodging facility participate in the program?

image Visit www.greencitycobb.com or call 1-888-733-0197 to get information on participating in this program.
20. Can businesses qualify for this program?

imageThe direct install program has been expanded to lodging facilities. More property types may become eligible. E-mail waterefficiency@cobbcounty.org to check on eligibility.
21. Does the Water Efficiency staff give presentations or attend community events?

image Yes. Our staff speaks to civic groups, garden clubs, businesses, neighborhoods, schools, or any organization on a variety of water supply and demand issues. We also have displays and materials that we bring out to community events. You may contact waterefficiency@cobbcounty.org or call 770-419-6244 to schedule a presentation, our participation in an upcoming event or check the calendar for our upcoming events.
22. How can I get materials and information to help me save water?

image Cobb County Water System provides materials free of charge to help customers save water. We have outdoor and indoor kits as well as written information. The indoor kits are most effective in a home built before 1993. You can contact the Water Efficiency Office by e-mailing waterefficiency@cobbcounty.org or calling 770-419-6244.

Cobb County’s Water Efficiency Program provides a quarterly e-newsletter with program information and tips to save water. You may subscribe by e-mailing waterefficiency@cobbcounty.org with the message “subscribe to newsletter
23. How do I know how much water I am using?

image Use your water bill. Take the amount of water consumed (8,000 gallons), divide by the number of days in service, this is how much water your family uses everyday. Divide by the number of people living there and that is how much water each person uses.
24. I reported a leak in the road over a week ago and it is still not fixed. How long does it take?

image Cobb County takes management of the system very seriously. We have a leak repair prioritization policy. The most severe leaks, causing the most damage and water loss, are repaired first. Due to limited staff this may mean smaller leaks take a little more time to repair.

 

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