Wireless customers in Cobb County can now send a short text message to 911 for emergency help when unable to make a 911 voice call. This service is available to the majority of wireless customers.
All major carriers have completed integration with the Cobb County 911 system. Text to 911 was not developed as a replacement or option to calling 911 in an emergency situation, but rather as an enhancement to reaching 911 services in three specific situations:
1. The caller is hearing/voice impaired
2. A medical emergency renders the person incapable of speech
3. When speaking out loud would put the caller in danger, such as a home invasion, an abduction, a domestic violence incident or an active shooter scenario.