All the pipes and fixtures after the water meter, in your home and yard, comprise your home’s water system. Maintenance and repairs of that system is the sole responsibility of the homeowner and essential to prevent water loss and excessive water bills. It is important to understand your plumbing system and be able to detect and recognize potential plumbing problems and leaks.

The Water System has a Leak Credit Policy that provides a partial credit for eligible leaks once in a rolling 12-month period. The credit can be applied to no more than two affected months. The purpose of the policy is to assist customers with a partial offset of the costs associated with certain plumbing failures, not to fully compensate a customer for the costs of a leak.  Customers are responsible for paying the water bill while waiting for a leak credit to be processed.

Think you might have a leak? Have a higher than normal monthly usage amount and wondering where your water is going? CCWS customers can borrow a Flume Smart Home Water Monitor for up to 90 days to track their real-time water use. The Flume Water Sensor straps easily around the water meter at your property and communicates water use in real-time to the Flume app through a Wi-Fi bridge.  No cutting of pipes or plumbing is needed.