What to Expect with the New Billing System

Cobb Water has moved to a new billing system. The new billing system brings significant enhancements for customers and increased efficiencies:

• All customers will get new account numbers. Please make sure to update your bill payments accordingly.
• A newly designed water bill.
• A new customer self-service portal with more information and capabilities to streamline customer requests for:
  • Payment Plans
  • Leak Adjustments
  • Rebate Applications
  • Senior Discounts
  • Service Moves
  • Autopay
  • More account information that is easily downloadable
• Customers with a current payment portal attached to one account will be migrated to the new portal and only need to update their password.
• If service is interrupted for non-payment, reconnection will be processed automatically once the full past due balance and all fees are paid during business hours. 
• Mobile work order system to increase efficiency and reduce wait times for service requests.
• More capabilities to communicate with customers about important information.